Privacy Policy

This Privacy Policy explains how Primaplay Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and in a way that supports secure and lawful online gambling.

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Information we may collect

When you use Primaplay Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and any checks that are required before or during your account relationship.

In this article

Account and identity information

This may include your name, date of birth, contact details, account login information, address details and other information supplied when you register or update your account. We may also record your responsible gambling preferences, account settings, communications preferences and information you provide when asking for help.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. Depending on the circumstances, this can include documents containing identity, address or date-of-birth details. Information may also be reviewed as part of security, anti-fraud, anti-money-laundering and safer gambling checks.

Payments and transactions

We may collect records about deposits, withdrawals, bets, gaming activity, account balances, payment methods and related transactions. Payment information may be handled by payment providers or other specialist services. We use transaction records to process requests, maintain accurate account information, investigate unusual activity, resolve disputes and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, links used and dates or times of access. We may also record information about how you interact with the website, including error information and security events.

Information from other sources

We may receive information from service providers, payment partners, identity verification services, fraud prevention services or other parties where this is necessary to provide the services, protect accounts or meet legal and regulatory requirements. We expect information obtained from these sources to be handled in accordance with applicable privacy requirements.

How we use personal information

Personal information is used only for purposes connected with operating, protecting and improving the website and its services. The purpose of a particular collection will depend on the information involved and the circumstances in which it is provided.

To create, maintain and administer your player account.
To provide casino services, process transactions and keep account records accurate.
To verify your identity, age, eligibility and ownership of payment or account details.
To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks.
To answer questions, provide customer support and investigate complaints or disputes.
To send service messages about your account, transactions, security, changes or important website information.
To understand website usage, troubleshoot technical problems and improve performance, content and functionality.
To personalise certain website features and remember settings or preferences.
To detect, prevent and investigate unauthorised access, suspicious activity, cheating, abuse or other harmful conduct.
To meet record-keeping, reporting and other obligations that apply to online gambling services.
To protect the rights, safety, property and security of players, service providers and the website.
To send marketing communications where permitted and where you have provided any consent that is required.

Where consent is used as the basis for a particular activity, you may withdraw that consent as described in this policy. Withdrawing consent does not affect processing that is required for account administration, security, transactions, legal obligations or other lawful purposes. If you opt out of marketing, you may still receive essential service and account communications.

When information may be shared

We may share relevant information with carefully selected service providers that help us operate the website. These providers may support payment processing, identity and document checks, hosting, information technology, customer support, communications, analytics, fraud prevention, security and responsible gambling processes. They may use information only to provide services on our behalf or as otherwise permitted.

Information may also be disclosed where reasonably necessary to protect players or the website, respond to a valid legal request, comply with an applicable obligation, investigate suspected unlawful activity, enforce website terms or manage a business transaction. We do not disclose more information than is reasonably needed for the relevant purpose where limits apply.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling, security and confidentiality, subject to applicable requirements. By using the website, you acknowledge that information may be processed by providers involved in delivering the services.

Cookies, security and data retention

Cookies and similar technologies

Primaplay Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve security, understand website traffic and measure the effectiveness of communications or content. Some cookies are necessary for core features, while others help us understand how the website is used or provide a more consistent experience.

You can manage, restrict or delete cookies through your browser settings. Browser controls differ, so check the settings or help information for your browser. If you block or remove certain cookies, parts of the website may not work correctly, and some preferences may not be remembered. Cookie settings do not necessarily remove information already collected or change other account records.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, verification procedures and staff or provider requirements. Access to information is limited to people and organisations that need it for an authorised purpose.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, use a secure device, avoid sharing login details and contact support promptly if you suspect that your account or personal information has been accessed without permission.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Retention periods can vary depending on the type of information, its purpose and any ongoing investigation or dispute.

Closing an account does not always result in immediate deletion of every record. Some account, identity, transaction, payment, security or communication records must be retained for a period required by law or for other legitimate record-keeping purposes. When information is no longer needed, it will be deleted, anonymised or securely disposed of where appropriate.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights are intended to help you understand and control how your information is handled, although they may be subject to verification, legal exceptions, security requirements and the need to keep certain records.

Access your personal information and receive an explanation of how it is being used.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where there is no continuing lawful reason to retain it.
Withdraw consent to marketing communications or other processing based on consent.
Ask questions about the information collected, the purposes of use or relevant disclosures.
Raise a concern if you believe your personal information has not been handled appropriately.

Making a privacy request

To exercise your rights or make a privacy or data request, contact support@primaplaycasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to confirm your identity or request additional details before releasing, changing or deleting information. This helps protect accounts and prevents information from being disclosed to the wrong person.

If you ask for access, correction or deletion, we will review the request and respond within a reasonable timeframe. A request may be refused or limited where fulfilling it would expose another person's information, interfere with security or fraud prevention, conflict with a legal obligation, affect a dispute or require records that must be retained. If this occurs, we will explain the position where permitted.

You can withdraw consent to marketing by contacting support@primaplaycasino.wtf or by using an unsubscribe option included in a marketing message, where available. Your request may take a short time to apply across all communication systems. Messages that are necessary for your account, transactions, security or important service updates may continue.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will apply when you use the website. We encourage you to review this page periodically so you remain informed about how information may be handled.