Cookies Policy

This Cookies Policy explains how Primaplay Casino uses cookies and similar technologies when you visit or use our website. It describes what these technologies do, the types of information they may collect, how they support website functions and the choices available to you. This policy should be read together with our Privacy Policy and any other terms that apply to your use of the website.

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What cookies are

Cookies are small text files or similar data files that a website may place on your computer, tablet, mobile phone or another device. They allow the website to recognise a device, remember selected settings and provide information about how the website is being used. Some cookies remain on your device only while your browser is open. These are commonly called session cookies. Other cookies remain for a set period or until you delete them. These are commonly called persistent cookies.

In this article

Primaplay Casino may also use technologies that work in a similar way to cookies, including pixels, tags, software development kits, local storage and device identifiers. In this policy, the word cookies includes these similar technologies unless a different meaning is clear from the context.

Cookies do not normally contain information such as your full name or password in plain text. However, information collected through cookies may be linked with other information associated with your account, device or website activity. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Why cookies are used

To keep the website working and support secure account access.
To remember choices such as language, region, display settings and cookie preferences.
To understand how visitors use pages, features and navigation tools.
To identify technical errors, improve performance and maintain website security.
To help provide communications or advertising that may be more relevant to a visitor, where permitted and where the relevant choices have been given.
To support responsible operation of online gambling services, including security, fraud prevention and the protection of accounts.

Types of cookies we may use

Strictly necessary cookies

Strictly necessary cookies support core website functions. They may be needed to help you move between pages, maintain a secure session, process sign-in requests, remember security checks or provide services you have specifically requested. Without these cookies, parts of the website may not work properly. Because they are required for essential functions, they may not be able to be switched off through ordinary preference tools. You may still be able to block them through your browser, but doing so can prevent access to some features or make the website less reliable.

Functionality and preference cookies

Functionality cookies help the website remember information that makes your visit more convenient. For example, they may remember a selected language, display preference, region or a choice made in a website form. These cookies are not always essential, but disabling them may mean that preferences need to be selected again during a later visit.

Performance and analytics cookies

Performance and analytics cookies help us understand how the website is used. They may provide information about pages visited, time spent on a page, links selected, general device information, broad location information and technical performance. This information can help us identify popular content, improve navigation, find errors and make the website easier to use.

Analytics information may be collected in an aggregated or pseudonymous form. It is intended to show general patterns rather than identify an individual directly. Depending on the technology used and the choices available to you, analytics cookies may require consent before they are placed on your device.

Advertising and marketing cookies

Advertising or marketing cookies may help measure the effectiveness of promotional activity, limit how often an advertisement is shown or support the delivery of content that may be relevant to your interests. These cookies may be placed by Primaplay Casino or by service providers acting on our behalf. They may also allow a service provider to recognise a browser or device when it visits different websites.

We will use advertising and marketing cookies in accordance with applicable requirements and the choices available through our cookie tools. You can choose not to accept optional cookies where the preference tool provides that option. Refusing these cookies should not usually prevent access to essential website functions, although some content or communications may be less tailored.

Security and fraud-prevention technologies

Cookies and related technologies may be used to help identify suspicious activity, protect accounts, reduce fraud, prevent misuse and support the integrity of the website. These technologies can help us recognise unusual sign-in activity, repeated automated requests or other behaviour that may present a security risk. Security-related technologies may be necessary for the safe provision of online services.

Third-party services and links

Some cookies or similar technologies may be provided by third parties that support website hosting, analytics, security, customer service, payment processing, advertising, communications or other website functions. These providers may process information according to their own privacy notices and contractual arrangements with Primaplay Casino. Their technologies may be subject to their own terms, settings and retention practices.

The website may contain links to external websites, applications or services. If you select an external link, you will leave the Primaplay Casino website and the external service may use its own cookies or similar technologies. This Cookies Policy does not govern those external services. You should review the privacy and cookie information made available by the relevant third party before providing information or using its services.

We may review the cookies and similar technologies used on the website from time to time. The technology providers, purposes and duration of cookies can change as website features, security needs and service arrangements develop. Where appropriate, information about current categories or providers may be shown in the cookie preference tool.

Information that may be collected

The device type, operating system and browser used to access the website.
The date, time and general duration of a visit.
Pages viewed, features used and links selected.
General information about how you reached the website.
Approximate location derived from technical information, where available.
Cookie preferences and choices made through the website.
Technical information relating to errors, loading times and security events.

We may combine cookie information with information provided directly by you or generated through your use of an account. Any combination and use of information will be managed under our Privacy Policy and applicable legal requirements. We do not use this policy to change the purposes described in our Privacy Policy.

Your choices and browser controls

When you first visit the website, a cookie banner or preference tool may allow you to accept optional cookies, reject optional cookies or choose between available categories. Your choices may be stored in a cookie so that the website can remember them. If you change your mind, you can use the cookie preference tool again where it is available on the website.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. The steps differ between browsers and devices, so you should refer to the help information provided by your browser or device manufacturer.

What happens if cookies are disabled

Blocking or deleting cookies may affect how the website operates. You may need to repeat preferences, some pages may not display as intended, and account or security features may be unavailable. Disabling analytics or marketing cookies should generally have a smaller effect on essential functions, but it may reduce our ability to understand website performance or provide relevant information.

Deleting cookies does not necessarily delete information that has already been collected or stored in an account record. It also does not automatically remove all cookies placed by third parties. You may need to manage those technologies through the relevant third party or through your browser and device settings.

Consent and withdrawals

Where consent is required for optional cookies, you may refuse those cookies or withdraw your consent through the available preference controls. Withdrawing consent will not affect processing that occurred before the withdrawal, and it will not prevent the use of technologies that are strictly necessary for security or core website functions where those technologies are permitted for that purpose.

Your choices may be device- or browser-specific. If you use more than one device or browser, you may need to set your preferences separately on each one. If you clear your browser data, the website may ask you to make your cookie choices again.

Updates and further information

We may update this Cookies Policy when our website, services, technology or legal obligations change. The updated version will be published on this page with a revised effective date where appropriate. You should check this page periodically so that you remain informed about how cookies and similar technologies are used.

This policy is intended to explain cookie use in clear, general terms. It does not provide a complete description of every technical file that may be used at every time, because the technologies supporting the website may change. The cookie preference tool, where available, may provide additional information about current categories and choices.

For information about how Primaplay Casino collects, uses, stores and protects personal information, please read our Privacy Policy. If you have a question about this Cookies Policy or wish to exercise a privacy choice, use the contact or support channels made available through the website. We will handle relevant requests in line with applicable requirements and may need to verify your identity before responding.

By continuing to use the website after an updated Cookies Policy is published, you acknowledge the updated information. Where a separate consent choice is required, continued use will not replace that choice. Your available options will be presented through the relevant cookie or privacy controls.